Services & Support
at a Glance
Managed Detection, Hunting, & Response Services
WatchTower
Reveal the unknown and mitigate risk with 24x7 managed threat hunting services tailored to maximize threat visibility.
Vigilance
MDR
Experience reliable 24/7/365 modern MDR service that delivers endpoint coverage with more signal less noise.
Singularity
MDR
Receive tailored 24/7/365 MDR service that provides end-to-end coverage for the endpoint and beyond.
DFIR
Establish a last line of defense with Digital Forensic Investigation, Incident Response (DFIR) management as well as Breach Response Readiness.
Support & Training Offering
Technical Account Management
Enterprise-grade support, personalized reporting, and advocacy
SentinelOne University
Live, on-demand, and on-site training for the Singularity Platform
Deployment & Ongoing Health
Best-Practice Deployment Assistance
Support Services
In-Product Resource Center
Support Portal Access
Technical Support by Phone, Web, Email
Coverage SLA
Follow-the-Sun for Sev-1 and Sev-2
Designated Technical Account Manager
Proactive Health Monitoring & Ticket Creation
SentinelOne
GO
Support Services Standard
Support Services Enterprise
Support Services Enterprise Pro
Optional with GO or TAM
Optional with GO or TAM
Sev-1
5 x 9 Business Week
24 x 7 x 365
24 x 7 x 365
Optional
Optional
✓ Included
Live & On-Demand Training
Live Training (Virtual, On-Site)
On-Demand Training
Private On-Site Training
Course Certifications
SentinelOne University
Meet the Team
Global Support and Services
Sharon Elmashaly
VP Technical Services
TLV, Israel
- Technical Support
- Technical Account Management
- Professional Services
- Training
Jack Daniel
VP Customer Success & Operations
NH, USA
- Customer Journey
- Escalation Management
- Operations and Analytics
Warwick Webb
VP, Managed Detection and Response
VA, USA
- Vigilance MDR
- Singularity MDR
Drea London Petter
VP of DFIR
FL, USA
- DFIR
- Proactive Services
Steven Stone
SVP, Threat Intelligence & Managed Hunting
MT, USA
- WatchTower
- SentinelLabs
Chris Krebs
Chief Intelligence & Public Policy Officer
VA, USA
- PinnacleOne Security Strategy Advisory Services
- Customer Executive Briefings and Trainings
- Customer Crisis Advisory Support